Thank you for shopping with All Lifting.
We strive to deliver outstanding customer service and solutions every step of the way for each client. Our shipping terms and conditions are outlined below including stock management and the returns policy.
If the product/s ordered are in stock they will be dispatched to you or ready for pick up within 3-10 business days. Please note, for local pick-up you will be contacted when the stock is ready. Due to the large range of products we sell online, not all products are available immediately in store. For any items that are not in stock, All Lifting will advise you by contacting you using the details provided on the order, with all the options available and the expected arrival date.
All Lifting accept product returns within 7 business days of sale provided the item is 1) unused with all original packaging 2) not custom ordered/made and 3) isn’t being returned due to a change-of-mind or incorrect selection. All returns will incur a 20% restocking fee.
We will gladly refund, credit or exchange any item that is faulty or incorrect to what you ordered. Delivery and/or packaging charges are non-refundable unless as a result of our error.
Please notify us by a phone call advising that items are to be returned and with what option you would like: credit, exchange, refund or replacement. You will need to provide us with your invoice number and part number of the goods and have the goods returned to us. Freight will only be covered whereby the product ordered is faulty or incorrect.
Additional Shipping Fees
We aim to provide the most competitive, accurate shipping fees. However, in some circumstances due to the unusual size and weight of certain products, additional shipping and handling fees may be incurred after purchase. In these circumstances an All Lifting representative will contact you and advise of additional charges.
Delivery & Stock Enquiries
For specific delivery details on particular items, please email All Lifting at firstname.lastname@example.org to enquire about the availability of the desired product. We do not currently have the ability to display stock levels on each product on the website.
Prices are in Australian Dollars and inclusive of GST.