Terms, Conditions & Refunds | All Lifting

Terms, Conditions & Refunds

TERMS OF USE - www.alllifting.com.au

www.alllifting.com.au (Site) is owned and operated by All Lifting & Safety Pty Ltd (ABN 48 795 006 590) (All Lifting and Safety, All Lifting, we, our, us).

All Lifting provides this website as a venue for people to access information and to place orders for products that are offered for sale by All Lifting through the website (Products/Shop).

The use of this website is governed by these terms and conditions and the privacy policy. Please read the Terms of Use carefully. Your use of this website indicates your acceptance of the Terms of Use.

You (User, you, your) indicate your acceptance of these Terms of Use by accessing, using and/or placing an order for products using the website.

These Terms of Use shall replace any subsequent terms or conditions included by you with any purchase order for products using this website, whether or not your terms or conditions are signed by All Lifting.

Variation of these Terms of Use

All Lifting may make changes to this website and these Terms of Use at any time. If we change these Terms of Use we will publish an updated version. Your access or use of the website after an updated version of these Terms of Use has been made available on the website indicates your acceptance of the updated Terms of Use.

Accounts and passwords

If you create an account for using any of the services or features available on the website, you are responsible for the use of your username and/or password and must keep these details secure.

All Lifting may close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) which disrupt any of our services or there is an attempt to hide the use of multiple accounts. If you use multiple logins for the purpose of disrupting the website or other users you may have action taken against all of your accounts.

Your Content

You may be able to upload and publish materials to or through the Site, including text, images, information, comments and other data, via email, comment, post, blog, enquiry or other means (Content). You own any Content you upload and publish (Your Content). Other Users own any Content they upload and publish (User Content).

Responsibility for Your Content

You create and provide us with your content at your own risk and you are personally responsible and liable for your content. By uploading and publishing your content, you acknowledge that it does not contain any confidential information and may be seen by others.

All Lifting has discretion of the use of your content on the website. We are not obliged to use, maintain or display your content on the site. If we do use your content we may use it to publicise and promote us and the site. You are not entitled to any payment from us for your content or our use of it.

Prohibitions on Your Content

Your content must not include anything which:

(a) you do not have the right to disclose under law or an obligation you have to a third party (such as confidentiality agreements);

(b) reveals your or another person’s identity or sensitive information, such as names, email addresses, phone numbers or addresses;

(c) infringes or can possibly infringe rights, including intellectual property rights (such as copyrights and trademarks of others); or

(d) is or can be taken by any others as being harmful, threatening, abusive, harassing, vulgar, obscene, invasive of privacy, immoral or otherwise offensive or illegal.

If you fail to abide by these prohibitions on your content, you may receive an email from All Lifting informing you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of All Lifting.

Our Use of Your Content

By submitting your content through the website, you grant us (our successors and our related bodies, corporate partners and their successors) a royalty-free, irrevocable, non-exclusive licence to use in any way, part or all of your content in any medium (including but not limited to the website), by any means and for any purpose (including commercial purposes), and to authorise others to do so. All Lifting, our successors, assignees and licensees may do or omit to do anything to Your Content which may infringe your moral rights in your content, including editing, altering and reproducing your content in any manner or context, in perpetuity throughout the world.

By engaging with us, you acknowledge and consent to the collection, storage, and use of all information you supply, including but not limited to, SMS and email communications. This information will be used for the purpose of fulfilling your requests, providing personalised services, and enhancing your overall experience with our business. Rest assured that we adhere to industry-standard security measures to protect your data from unauthorised access or disclosure. We may also use this information to inform you about updates, promotions, and relevant offerings from our business. However, we will not share your personal information with third parties without your explicit consent, unless required by law.

Monitoring, Modification and Removal of Content

We do not monitor, verify, approve, endorse, sanction, encourage, support or agree with your content or user content including without limitation any comments, opinions or statements submitted, uploaded or otherwise posted on the website.

We may, but have no obligation to, amend, supplement, delete or update our content (defined below), your content or user content, without notifying you and at our sole discretion. However, we may remove any defamatory, misleading, false, offensive or otherwise illegal material (including in your content) that we become aware of, without notifying you.

Interactions With Other Users

Other users may not comply with these Terms of Use and could post content which breaches our Terms of Use. You should take care when interacting with other users of the website.

You indemnify and hold us harmless for any actions of any other user and any dispute or claim that you may make against any other user, irrespective of whether it relates to the use of the website.

No Illegal Use

You must not use the website in any manner or for any purpose which is illegal.


Prices displayed on the website are shown in Australian dollars and include GST, where applicable. Prices are subject to change at any time. Delivery costs will be charged in addition to the price of the Products (see All Lifting Shipping). 

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

Our Content

All materials displayed on the website, including without limitation, all text, graphics, advertisements, names, logos, trade marks, applications and software (whether registered or not) (Our Content) are our property or the property of their respective owners (including our licensors and other users) and are protected by copyright, trade mark and other intellectual property laws.

You may use our content for your personal, non-commercial purposes, such as to obtain information about products and/or place an order for products using this website. Except where the law expressly allows, you may not use, reproduce, modify, distribute, post, transmit, distribute, publish or create derivative works from, or use for any commercial purpose, any part of our content.

To the extent allowed by law, All Lifting does not guarantee the accuracy, completeness, security or currency of our content or user content and we have no liability to you for your use or reliance on our content or user content.

Any unauthorised use of the materials appearing on this website may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.

All Lifting reserves all other rights not expressly granted.

Outbound Links

The website may contain hyperlinks to sites operated by third parties (including social media sites) (linked sites). Access to linked sites is provided for convenience only and you are responsible for deciding whether you want to use a linked site. You access these sites and use or buy their products and services solely at your own risk.

When you access and use linked sites, you are subject to their terms and conditions of use. All Lifting does not control or endorse and are not responsible for any features, content, products or other materials on or available from a linked site. Any rights, claims or actions you may have in respect of a linked site can only be brought directly against the owners or operators of the linked site.

All Lifting may receive payments and/or commissions from owners or operators of linked sites and you will not have any claims, benefits or rights on these payments.

Liability and Indemnity

To the extent permitted by law, All Lifting and its directors, officers, employees, agents and contractors exclude all liability to you in connection with the website. You indemnify and hold us harmless for any and all claims, loss or damage however arising, (whether in negligence or otherwise) in connection with:

(a) your failure to comply with these Terms of Use;

(b) your use, misuse of reliance on the site, our content, user content or linked sites;

(c) your content, including its use, misuse or misappropriation; or

(d) any other acts or omissions by you.

Site Disclaimers

Consumers have certain rights under the Australian Consumer Law and similar state and territory legislation (ACL). Nothing in these Terms of Use excludes any rights you have under the ACL in respect of the website. Subject to the previous sentence, you acknowledge that your use of the website, our content, your content, user content and linked sites, is entirely at your own risk and are provided without warranty, either express or implied.

We do not accept responsibility for any interference, loss or damage to your data, computer system, or mobile device which arises in connection with your use of the website. Although reasonable precautions have been taken, we do not guarantee that access to the website will be uninterrupted, or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the website.


You may be asked to input information about yourself on different areas of the website. If so, we will only use that information in accordance with our Privacy Policy.


We may terminate your access to the website (or any part of it) at any time without reason and without notice. These Terms of Use survive any such termination.

Wholesaling and Reselling

All Lifting does not wholesale and does not support or allow the purchase of All Lifting goods for resale at a profit. Such activity may result in termination of access to the website.

Force Majeure

All Lifting will not be liable for any delay in performing any of its obligations if the delay is caused by circumstances beyond its reasonable control, such as failure of or interruption in the provision of essential services such as electricity supply, bank payment systems, supplier delays or postal deliveries.

Transfer and Assignment

If All Lifting merges with, sells to or otherwise changes control of its business or the website, we may, without giving you notice or seeking your consent, transfer or assign to a third party, personal information, content and rights that All Lifting has collected from you and any agreements it had made with you in connection with your use of the website.


If any part of these terms is found to be void, invalid, unlawful or unenforceable, then that part will be severed from these terms and the remaining terms will remain in force and comprise the agreement between you and All Lifting.


The failure by All Lifting to exercise or enforce any right or provision under these terms will not constitute a waiver of the right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by All Lifting.


These Terms of Use are governed by the laws in force in Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts in that place.

If you access this website in a jurisdiction other than Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. All Lifting makes no representations that the content of the website complies with the laws of any country outside Australia.

Contacting Us

If you have any questions about these Terms of Use, please contact us using the information below:


Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale – items ordered before or after the sale will not have prices adjusted to include discounts. Sale start and end dates and times are in Australia Eastern Standard Time, and can be altered at All Lifting’s discretion.


Pre-order items on pre-order are not in-stock at the time of purchase. This means it will take longer than usual to ship. Please check individual pre-order product details for approximate shipment dates. If you order other items along with a pre-order piece, your entire order will be put on hold until your pre-order item is ready.

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the website (Products/Shop) and in connection with an order made using the website, is true and correct.

By placing an order you are offering to purchase a product on, and subject to the following Terms of Supply.

Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. All Lifting has the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment by All Lifting. We may require additional verifications or information before accepting any order.

All Lifting reserves the right to refuse any order without giving reason. If we cancel an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.


We may correct any errors which appear on the website and reject any orders which have been received in connection with such errors.

All Lifting has the right to refuse or cancel any orders placed for products listed at the incorrect price.

All Lifting’s right to refuse or cancel any orders will apply whether or not the order has been confirmed and your payment charged. If payment has already been charged for the purchase and your order is cancelled, All Lifting will immediately issue a credit in the amount of the charge.


Change of Address

All Lifting cannot be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact All Lifting immediately.


You must pay All Lifting for the products at the time of placing your order using the website. All Lifting accepts Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.

If you elect to pay by Visa or MasterCard charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your order will not be recorded or processed.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the website at the check-out stage. Your card will be debited once the order has been accepted.

All payments must be cleared in our account before we will start processing your order, so it maybe take a longer time for this reason. Read the details carefully once your order has been placed. You will also be sent an email with the details of your order and the details for payment. Once the payment has been cleared we will process your order as quickly as possible.

Please see PayPal for information on PayPal payments.

Stock, Refunds, Shipping and Exchange Policy

We will gladly refund, credit or exchange any item that is faulty or incorrect to what you ordered. Delivery and/or packaging charges are non-refundable unless as a result of our error. Please notify us by a phone call advising that items are to be returned and with what option you would like: credit, exchange, refund or replacement. You will need to provide us with your invoice number and part number of the goods and have the goods returned to us. Freight will only be covered whereby the product ordered is faulty or incorrect. 


Please note that prices on All Lifting’s website or quotes obtained through an online enquiry may be different to those prices directly from an All Lifting branch. Our website and branches are operated and managed separately, though owned by the same company.


If the product/s ordered are in stock they will be dispatched to you or ready for pick up within 3-10 business days. For any items that are not in stock, All Lifting will advise you by contacting you using the details you provided on the placed order, with all the options available and the expected arrival date of the good/s. For those goods that are not in stock, you can choose to wait for the goods to arrive, cancel the entire/partial order with a complete refund of the cancelled items on the order or exchange the product/s.


All Lifting accept product returns within 7 day business days of sale provided the item is in a saleable condition with all original packaging, is not custom ordered/made, or isn’t being returned due to a change-of-mind.  All returns will incur a 20% restocking fee.

Delivery & Stock Enquiries:

For specific delivery details on particular items, please email All Lifting at info@alllifting.com.au to enquire about the availability of the desired product. We do not have the ability to display stock levels on each product on the website.

NOTE: We do not ship internationally.

Prices are in Australian Dollars and inclusive of GST.

Contacting Us

If you have any questions about these Terms of Use, please contact us using the information below:

Email: info@alllifting.com.au

All Lifting & Safety Pty Ltd
1952 Hume Highway
Campbellfield VIC 3061
ABN: 48 795 006 590

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